My son wears glasses and his insurance covers Wal-Mart; so he ordered a pair from there. The promised delivery date was between 7 – 10 days.  That was on February 8th. When Alison checked today I was in the store and when I met her at the front door, she told me they still weren’t in. I said, “I’ll be back.”

I went into the eye place part of the store and inquired about putting a trace on the glasses. A very nice lady said she was already doing that per Alison’s asking if they were in. She could tell me they had been “farmed out” by the first lab. I asked if I could stand there and see what had happened to them and she politely told me it would take some time, so I asked for a copy of the prescription.

She couldn’t give me that because the doctor was not in and would not be until Wednesday. And I asked, “Don’t you have it on the computer?” She went to see if there was a copy on file; there was not; it was just on the computer . . . and Wal-Mart policy is it could only be sent to another Wal-Mart.

I could take the delay; I could take the lack of information about the delay; I found the inability to give us a copy of the prescription before Thursday unacceptable. And I took her so, adding that I realized it was not her fault. I was calm, but definite. She promised to see what the problem had been.

Later, she called and said she had contacted the doctor and he had called the other doctor who was on duty to write the prescription for glasses out so we could have it.

She went the extra mile . . . which meant she marched to the drummer of good service and not to the dictates of the Arkansas Empire.